Shipping policy
Last updated: 07/07/2026
This Shipping Policy explains how Percalis handles order processing, shipping, delivery times, tracking, and delivery issues.
Percalis is operated by ETHER SIGN LTD, trading as PERCALIS, a company registered in England and Wales under company number 13142787.
You can contact us at:
1. DELIVERY AREA
Percalis currently delivers within the United Kingdom only.
We do not currently accept orders for delivery outside the United Kingdom.
If an order is placed with a delivery address outside the United Kingdom, we may cancel the order and issue a refund using the original payment method.
2. SHIPPING COST
Percalis currently offers free standard shipping on United Kingdom orders.
Customers will not be charged any separate standard shipping fee at checkout unless clearly stated otherwise.
If we offer any paid shipping option in the future, the cost will be displayed clearly before you place your order.
If a carrier requests any unexpected delivery-related charge, please contact us at:
before making any payment, so we can review the issue.
3. ORDER PROCESSING TIME
Orders are usually processed within 1–3 working days after the order is placed.
Working days are Monday to Friday, excluding UK public holidays.
Processing times may be longer during busy periods, promotional periods, supply delays, address issues, or events outside our reasonable control.
The estimated delivery time of 8–15 working days usually includes order processing time, unless stated otherwise at checkout or in your order updates.
4. ESTIMATED DELIVERY TIME
The estimated delivery time is usually 8–15 working days from the date of your order confirmation.
Order confirmation means the automatic confirmation email sent after your order has been placed.
Delivery times are estimates and are not guaranteed.
Delays may occur due to carrier issues, high demand, customs processing, weather, operational delays, address issues, supply chain disruption, or events outside our reasonable control.
If your order is delayed, we will try to support you where reasonably possible.
5. TRACKING INFORMATION
Tracking information will be provided when available.
If tracking is available for your order, you will receive tracking details by email or through the order status page.
Please allow time for tracking information to update after dispatch.
6. DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address when placing your order.
Please check your delivery address carefully before completing your purchase.
If you notice an error in your delivery address, contact us as soon as possible at:
We will try to help where possible, but we cannot guarantee that an address can be changed once the order has been processed or dispatched.
Percalis is not responsible for failed or delayed delivery caused by an incorrect, incomplete, or inaccessible address provided by the customer.
7. FAILED DELIVERY OR UNDELIVERABLE ORDERS
If a delivery attempt fails, the carrier may provide further instructions, arrange another delivery attempt, or hold the parcel for collection.
If an order cannot be delivered because of an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the parcel, please contact us so we can review the situation.
Additional delivery costs may apply where a parcel needs to be resent due to customer-provided address errors, failed delivery attempts, refusal of delivery, or failure to collect.
This does not affect your statutory rights.
8. LOST ORDERS
If your order is confirmed as lost before delivery or cannot be delivered, we will offer an appropriate solution, such as a replacement or refund.
We may need to investigate the issue with the carrier or delivery partner before confirming the next step.
9. DAMAGED, FAULTY, INCORRECT, OR NOT-AS-DESCRIBED ITEMS
If your item arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible at:
Please include your order number and, where possible, photos or videos showing the issue.
These cases are handled under our Return and Refund Policy.
Nothing in this Shipping Policy affects your statutory rights.
10. EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or failure to deliver where this is caused by events outside our reasonable control.
This may include carrier delays, weather conditions, customs processing, supply chain disruption, public holidays, strikes, technical issues, cyber incidents, public health events, government action, or other events outside our reasonable control.
If such an event affects your order, we will take reasonable steps to contact you and reduce the impact where possible.
11. RETURNS
This Shipping Policy applies to delivery of orders to customers.
Returns are handled under our Return and Refund Policy.
The registered office of ETHER SIGN LTD is not a returns address.
If you wish to return an item, please contact us first at:
We will provide the correct return instructions after reviewing your request.
12. CONTACT US
If you have any questions about shipping or delivery, please contact us at:
Percalis is operated by ETHER SIGN LTD, trading as PERCALIS.
Company number:
13142787
Registered office:
71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ
This registered office is not a returns address.